Frequently Asked Questions
What is PaySegue?
PaySegue is a simple invoice payment platform for solo service providers. It lets you create invoices, send payment links to clients, and get paid online without dealing with the complexity of full accounting or payment software.
PaySegue focuses on one thing: helping independent professionals get paid quickly and clearly.
Who is PaySegue for?
PaySegue is built for freelancers, consultants, solo entrepreneurs, and small service-based businesses who want a fast, no-friction way to invoice clients and accept payments online.
If you send invoices occasionally or regularly and want a clean, straightforward workflow, PaySegue is likely a good fit.
Who is PaySegue not for?
PaySegue is not designed for businesses that need advanced accounting, inventory tracking, payroll, subscriptions, or complex billing workflows.
If you already rely heavily on enterprise accounting software for invoicing, or need deep customization and reporting, PaySegue may not be the right tool.
Where does the money go when a customer pays?
Payments go directly from your customer to your Stripe account. PaySegue never holds your money.
This means faster access to funds and fewer compliance complications.
Does PaySegue ever hold my money?
No. PaySegue is a pass-through platform only. Funds are processed by Stripe and deposited directly into your connected bank account.
How much does PaySegue cost?
PaySegue charges a small service fee only when an invoice is successfully paid. There is no monthly subscription.
If you don't get paid, PaySegue doesn't charge you.
More questions
Getting started
Do I need a PaySegue account to pay an invoice?
No. Customers do not need a PaySegue account. They simply open the payment link and pay securely.
Do I need a Stripe account to use PaySegue?
Yes. PaySegue connects to Stripe so payments can be deposited directly into your bank account. If you don't already have a Stripe account, you'll be guided through creating one.
What countries is PaySegue available in?
At launch, PaySegue supports merchants in the United States. Additional regions may be added over time.
Pricing and fees
Do you charge a subscription or only per payment?
Only per payment. There are no monthly or recurring fees.
Are there Stripe fees in addition to PaySegue's fee?
Yes. Stripe charges its own standard processing fees according to your Stripe account terms.
What fees will my customers see at checkout?
Customers see the invoice amount you set. Platform and processing fees apply to you as the merchant unless you choose to price them into your services.
Do you cap fees per invoice?
PaySegue may apply minimums or caps depending on pricing configuration. These are always visible before an invoice is sent.
Payments and payouts
How long do payouts take?
Payout timing is determined by Stripe and your bank, typically 1-3 business days after payment.
What payment methods are supported?
Credit and debit cards are supported. Additional payment methods depend on Stripe availability.
Can I accept ACH payments?
ACH availability depends on Stripe and your account configuration.
What happens if a payment fails?
The invoice will be marked as failed, and the customer can retry payment.
Invoices and payment links
What does an invoice include?
Invoices include the amount due, a description, and a secure payment link.
Can I create drafts?
Yes. Draft invoices are not payable until you choose to send or activate them.
When is a payment link created?
A payment link is created when an invoice is sent or made payable.
Can customers pay an invoice more than once?
No. Once an invoice is paid, the payment link is automatically disabled.
Can I resend an invoice?
Yes. You can resend invoice links at any time.
Refunds, disputes, and chargebacks
How do refunds work?
Refunds are handled through Stripe. PaySegue reflects refund status but does not process refunds itself.
Does PaySegue handle disputes or chargebacks for me?
No. Merchants are responsible for resolving disputes with customers. Stripe manages the dispute process, and PaySegue surfaces status updates for visibility.
Dispute notifications and response workflows are handled by the payment processor (such as Stripe); PaySegue is informational only.
Notifications and receipts
Do customers receive a receipt?
Yes. Stripe provides payment confirmation receipts.
Do merchants receive payment confirmation?
Yes. Payment status is visible in your PaySegue dashboard.
Does PaySegue send invoice emails?
Yes. PaySegue can send invoice emails with secure payment links.
Do you support reminders or text messages?
Not at launch. These may be added in future versions.
Dashboard and reporting
What does the merchant dashboard show?
Your dashboard shows invoices, payment status, and basic transaction history.
Can I export my invoices or payments?
Export features such as CSV or PDF may be available depending on your plan.
Can I connect PaySegue to QuickBooks or other accounting tools?
Direct integrations are not available at launch, but exports can be used with accounting software.
Security and compliance
Is PaySegue PCI compliant?
PaySegue relies on Stripe for PCI compliance and does not handle card data directly.
Does PaySegue store credit card numbers?
No. All card data is handled securely by Stripe.
What data do you store about my customers?
Only basic invoice and payment metadata needed to operate the service.
Account and onboarding
What is "Connect Payments"?
This step connects your PaySegue account to Stripe so you can receive payments.
What is Stripe Connect?
Stripe Connect is Stripe's system for allowing platforms like PaySegue to connect to merchant accounts securely.
What is KYC and why is it required?
KYC stands for Know Your Customer. Stripe requires it to comply with financial regulations.
What if I already have a Stripe account?
You can connect your existing Stripe account to PaySegue.
Support and policies
How do I contact support?
You can reach us at support@paysegue.com.
Where can I find your Terms of Service and Privacy Policy?
Links are available in the website footer.