Frequently Asked Questions
What is PaySegue?
PaySegue is a simple invoice payment platform for solo service providers. It lets you create invoices, send payment links to clients, and get paid online without dealing with the complexity of full accounting or payment software.
Who is PaySegue for?
PaySegue is built for freelancers, consultants, solo entrepreneurs, and small service-based businesses who want a fast, no-friction way to invoice clients and accept payments online.
We focus on one thing: helping independent professionals get paid quickly and clearly.
Whether you send invoices occasionally or regularly, and want a clean, straightforward workflow, PaySegue is likely a good fit.
Who is PaySegue not for?
PaySegue is not designed for businesses that need full accounting software, inventory tracking, payroll, subscriptions, or highly customized billing operations.
If you need enterprise accounting workflows, deep reporting, or heavily custom finance processes, PaySegue may be too lightweight. For fast invoicing, payment collection, templates, recurring sends, exports, and clear status tracking, it’s a strong fit.
Where does the money go when a customer pays?
Payments go directly from your customer to your Stripe account (Stripe is the payment processor that securely handles checkout and deposits).
Does PaySegue ever hold my money?
No. PaySegue is a pass-through platform only. Funds are processed by Stripe and deposited directly into your connected payout account.
This means faster access to funds and fewer compliance complications.
How much does PaySegue cost?
PaySegue charges a small service fee only when an invoice is successfully paid. There is no monthly subscription.
If you don’t get paid, PaySegue doesn’t charge you.
Why choose PaySegue over Stripe or another invoicing tool?
Stripe is a broad payments platform. PaySegue is a focused invoicing workflow for independent professionals and small service businesses that want to move faster with less overhead.
Pick Stripe when you need broader payments infrastructure and platform breadth. Pick PaySegue if you want a more focused invoicing experience that is easier to operate day to day.
Stripe supports both one-off invoices and recurring billing. PaySegue is intentionally focused on straightforward invoice workflows for service businesses that want clarity without extra billing complexity.
Compared with Stripe’s native invoicing flow, PaySegue emphasizes:
- direct pass-through payments to your connected account, without PaySegue holding customer funds
- no customer account required to review and pay an invoice
- repeat service-business workflow, with templates, saved contacts, recurring auto-send schedules, and one-screen invoice editing aimed at freelancers, consultants, and small service operators
- a simpler, more focused interface for creating, sending, and following up on invoices
- optional Google Contacts sync after signup
- project-friendly invoicing for variable and project-based work
- clearer follow-up views for failed, stale, and disputed invoices
- per-invoice event logs and exports for better audit visibility
- invoice-centered status tracking that keeps draft, sent, viewed, paid, failed, refunded, and voided states easier to follow
- a focused invoicing product that does not try to become inventory, payroll, or full accounting software
- a more streamlined workflow for repeat service billing, where speed and clarity matter more than broad platform breadth
More questions
Getting started
Does my customer need a PaySegue account to pay an invoice?
No. Your customer does not need a PaySegue account. They can open the payment link and pay securely.
Do I need a Stripe account to use PaySegue?
Yes. PaySegue connects to Stripe so customer payments can be routed directly to your connected payout account. If you don’t already have a Stripe account, you’ll be guided through creating one.
How long does setup usually take?
Most merchants can connect Stripe and send a first invoice in just a few minutes.
If Stripe requires additional verification details for your account, setup can take longer.
What countries is PaySegue available in?
PaySegue is currently in beta with USD invoices only. Merchant availability still depends on Stripe connected-account support in your country. Customers can still pay invoices from other countries when their payment method is supported by Stripe. Check Stripe’s docs for the full list of supported countries: Stripe Connect country availability.
If you’re interested in using PaySegue from outside the United States, contact support and let us know your country. That helps us prioritize broader support during beta.
Are there any restricted business categories?
Yes. Some business categories may not be supported. PaySegue may decline businesses that present elevated legal, financial, fraud, or chargeback risk. See our Terms of Service for more details.
Pricing and fees
How does PaySegue pricing work?
PaySegue only charges when an invoice is successfully paid. There are no monthly, annual, or recurring platform fees, and no hidden platform charges.
PaySegue charges 1% per successful payment, with a $3.65 minimum fee.
A minimum platform fee may apply per paid invoice. Invoices must be at least $25.
Are there Stripe fees in addition to PaySegue’s fee?
Usually, Stripe's standard US pricing is 2.9% + 30¢ for card payments and 0.8% for ACH Direct Debit with a $5 cap, but your actual Stripe fees depend on your Stripe pricing plan and payment method.
PaySegue does not calculate or remit taxes. Merchants are responsible for determining whether taxes apply and for reporting and remitting any required taxes.
What fees will my customers see at checkout?
Customers see the invoice amount you set. Platform and processing fees apply to you as the merchant and are not visible to your customers.
Payments and payouts
How long do payouts take?
Your first live payout may take longer than later payouts. Stripe typically schedules the initial payout 7–14 days after the first successful live payment, depending on country and risk review.
After that, funds usually arrive according to the connected account’s payout schedule, which varies by country, bank, and payout settings. For many US accounts on standard timing, funds are typically available on a 2–business–day schedule.
For more detail, see Stripe’s payout docs.
What payment methods are supported?
Credit/debit cards are supported. ACH bank payments may also appear when they are available for your connected Stripe account and supported by Stripe Checkout for that payment.
What happens if a payment fails?
The invoice status updates to Failed, and your customer can retry using the same payment link. You can also resend the invoice and track follow-up from your dashboard timeline.
Invoices and payment links
What does an invoice include?
Invoices include the amount due, a description, and a secure payment link.
Can I create drafts?
Yes. Draft invoices are not payable until you choose to send or activate them.
When is a payment link created?
A payment link is created when an invoice is sent or made payable.
Can customers pay an invoice more than once?
No. Once an invoice is paid, the payment link is automatically disabled.
Can I resend an invoice?
Yes. You can resend invoice links at any time.
What do invoice statuses mean?
- Draft: saved, but not yet sent to the customer.
- Sent: delivered and waiting for customer action.
- Viewed: customer opened the invoice link.
- Paid: payment completed successfully.
- Failed: a payment attempt failed and may need follow-up.
- Refunded: payment was refunded to the customer.
- Voided: invoice is canceled and no longer payable.
What does my customer’s experience look like?
Your customer opens a secure payment link and can review and pay the invoice in USD without creating a PaySegue account.
After payment, Stripe provides confirmation and receipt handling.
Refunds, disputes, and chargebacks
How do refunds work?
Refunds are issued and processed in Stripe. PaySegue automatically reflects refund status, updates invoice records, and shows refund/dispute visibility in your dashboard.
Does PaySegue handle disputes or chargebacks for me?
No. Merchants are responsible for refunds, disputes, reversals, and related processor obligations. Stripe handles the dispute process, and PaySegue only shows status information for visibility.
Notifications and receipts
Do customers receive a receipt?
Yes. PaySegue passes the customer email to Stripe for each payment, so Stripe sends a receipt after successful live payments.
Will I receive payment confirmation?
Yes. You’ll receive an email confirmation and payment status is visible in your PaySegue dashboard.
Do you support reminders or text messages?
PaySegue supports reminder emails for draft invoices that remain unsent. SMS reminders are not supported.
Dashboard and reporting
What does the merchant dashboard show?
Your dashboard shows invoices, payment status, and basic transaction history.
Can I export my invoice history and payment data?
Yes. You can export invoice and payment data in CSV, and export invoices/events as PDF.
Can I connect PaySegue to QuickBooks or other accounting tools?
Direct integrations are not available at launch, but exports can be used with accounting software.
Can I use PaySegue without replacing my accounting software?
Yes. Many merchants use PaySegue for lightweight invoice delivery and payment collection, then use exports in their existing accounting workflow.
Security and compliance
Is PaySegue PCI compliant?
PaySegue relies on Stripe for PCI compliance and does not handle card data directly.
Does PaySegue store credit card numbers?
No. All card data is handled securely by Stripe.
Do you use analytics or tracking pixels in emails?
No. PaySegue does not use third-party analytics services like Google Analytics, and our transactional emails do not use open or click tracking.
What data do you store about my customers?
We store customer details you enter on invoices (such as name and email), invoice/payment records (amounts, status, timestamps), and processor reference IDs needed to operate, reconcile, and support payments. We do not store full card or bank account numbers.
Account and onboarding
What is “Connect Payments”?
This step connects your PaySegue account to Stripe so you can receive payments.
What is Stripe Connect?
Stripe Connect is Stripe’s system for allowing platforms like PaySegue to connect to merchant accounts securely.
Are identity and business details required during onboarding?
Stripe may require identity and business verification details during onboarding to comply with financial regulations.
What if I already have a Stripe account?
PaySegue uses Stripe Connect onboarding for payments. If you already connected Stripe to PaySegue, we reuse that connection. If not, PaySegue creates a platform-linked Connect account and guides you through the setup. Existing Stripe use with another software platform or a standalone Stripe account does not carry over into PaySegue.
Support and policies
How do I contact support?
You can reach us at support@paysegue.com.
Where can I find your Terms of Service and Privacy Policy?
You can view them here: Privacy policy and Terms of service. Links are also available in the website footer.